1. Program description
Alli Health sends text messages (SMS/MMS) in two programs:
- Patient care check-ins — sent on behalf of participating healthcare practices as part of their Advanced Primary Care Management (APCM) programs, only to patients who have enrolled in their practice's APCM program and consented to be contacted by text. Message types: monthly care check-ins, replies within an ongoing check-in conversation, scheduling and re-contact attempts, and program/service notifications from the patient's care team. These are healthcare messages, not marketing.
- Business inquiries — sent to practice staff and other business contacts who requested information on allihealth.ai and checked the communications-consent box. Message types: scheduling, follow-up on your inquiry, and information about Alli's services.
2. Opt-in
- Patients: consent to receive text messages is collected as a separate, optional step — an unchecked checkbox on the written enrollment form, or a stand-alone yes/no question on a recorded enrollment call — and documented in your record with the practice and in Alli's system. Text check-ins are optional; if you decline texts, your check-ins continue by phone. Consent to receive texts is not a condition of enrollment, care, or any service. See how patients opt in.
- Business contacts: consent is collected by an unchecked checkbox on the allihealth.ai contact form. Consent is not a condition of purchase.
Sample message (patient program): “Hi [first name], this is Alli, checking in on behalf of Dr. [name]'s office. How have you been feeling since your last visit? Reply STOP to stop texts, HELP for help.”
3. Opt-out and help
- Reply STOP (or END, CANCEL, UNSUBSCRIBE, QUIT, or REVOKE) at any time to stop receiving text messages. One final confirmation message will be sent, after which no further texts will be delivered. You may also opt out by any other reasonable means, including emailing hello@allihealth.ai or telling your practice; those requests are honored within ten (10) business days.
- Opting out of texts does not un-enroll a patient from their practice's APCM program — check-ins continue by phone. To stop automated calls as well, say “stop” on any call or contact your practice (see Privacy Policy, Section 6.2).
- Reply HELP for assistance, or contact hello@allihealth.ai.
4. Message frequency and rates
Message frequency varies. A typical enrolled patient receives approximately one to three messages per month, with additional messages if a conversation is in progress; automated contact attempts never exceed one per day or three per week. Message and data rates may apply according to your mobile plan. Carriers are not liable for delayed or undelivered messages.
5. Do not use for emergencies
Text check-ins are not monitored continuously and must not be used for urgent or emergency needs. If you are experiencing a medical emergency, call 911. If you need to reach your care team urgently, call your practice directly.
6. Privacy
Patient text conversations are part of your care program and are handled as protected health information under HIPAA, pursuant to the Business Associate Agreement between Alli and your practice — see our HIPAA & BAA page. No mobile information, phone numbers, or text-message opt-in data will be shared with, sold to, or rented to third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for full details.
7. Supported carriers
Messages are supported on major U.S. carriers; delivery is subject to carrier availability.