How patients opt in to text messages

This page shows exactly how a patient gives, declines, and withdraws consent to receive text messages from Alli on behalf of their primary care practice. It exists so that carriers and messaging platforms can verify an opt-in process that otherwise happens on paper in a doctor's office or on a recorded phone call.

Consent to text messages is optional and is never a condition of enrollment, care, service, or any transaction. A patient who declines texts is enrolled in the program exactly as a patient who accepts them, and receives every program service by phone instead. The SMS opt-in is a separate, unchecked-by-default checkbox on paper and a separate yes/no question on the phone. It is never bundled with enrollment consent or general terms.

1. Opt-in method A — written, at the practice front desk

The patient completes a one-page program enrollment form at their practice. Program consent is signed first. The text-message authorization is a separate checkbox further down the form, unchecked by default, labelled "Optional". Staff do not pre-check it. The form as presented to the patient:

[Practice name] — Care Management Program Enrollment

Patient name: ______________________ Date of birth: ___ / ___ / ______

Program consent (required to enroll): I agree to enroll in [Practice name]'s Advanced Primary Care Management program. Signature: __________________ Date: ________

Best phone number for check-in calls: (____) ____-______ ☐ Mobile ☐ Landline

Optional: I agree to receive text messages from Alli on behalf of [Practice name] about my check-in calls at the mobile number above. Message and data rates may apply. Message frequency varies. Reply STOP to opt out at any time or HELP for help. Declining does not affect my enrollment or my care. See allihealth.ai/privacy.html and allihealth.ai/terms.html.

If the box is unchecked, or the number is a landline, the patient's record is marked "no SMS" and Alli's system blocks every outbound text to that number. The signed form is kept in the patient's chart at the practice and the consent status, date, and method are recorded in Alli's system.

2. Opt-in method B — verbal, on a recorded enrollment call

Some patients enroll by phone with practice-authorized staff. The call is recorded where permitted. After program enrollment is complete, the agent confirms the number is a mobile phone and then asks a separate, stand-alone question:

Agent"Texting is optional. Would you also like to receive text messages from Alli on behalf of Dr. [Name]'s office about your check-in calls — things like picking a time and a reminder before we call? Message and data rates may apply, and you can reply STOP at any time. Saying no doesn't change your enrollment or your care."

Patient"Yes." / "No."

Agent, if yes"Thank you. I've noted that you'd like text messages at [number]."

Agent, if no"No problem — we'll reach you by phone only."

Only an explicit "yes" is recorded as consent. Anything else, including silence or a question, is recorded as "no SMS". The recording, the agent's disposition code, and the date and time are retained.

3. Opt-in method C — practice staff, on allihealth.ai

Practice staff and other business contacts who request information through the contact form on allihealth.ai may check an unchecked, optional box to receive calls and texts about their inquiry. The form submits without it. Its label reads: "By checking this box, I agree that Alli Health may call and text me at the number above about my inquiry, including using automated technology or an AI-generated voice. Consent is not a condition of purchase. Msg & data rates may apply. Reply STOP to opt out."

4. What patients receive after opting in

A text asking which day and time works for their scheduled check-in call, with numbered options.
A confirmation of the chosen time.
A reminder about 15 minutes before the call.
If the call is missed, one text offering to retry or reschedule.

Typical volume is 2–4 messages per month. Messages are about scheduling only; they contain no health information, no marketing, and no requests for payment or identification numbers. Example: “Hi [first name], it's Alli from Dr. [name]'s office. Dr. [name] would like your monthly check-in call this week. Which works best? Reply 1 for Tue 10am, 2 for Tue 2pm, 3 for Wed 10am, or text another day and time. Msg & data rates may apply. Reply STOP to stop texts, HELP for help.”

5. Opt-out

Reply STOP (or END, CANCEL, UNSUBSCRIBE, QUIT, or REVOKE) at any time. Texts stop immediately; one confirmation is sent. Opting out of texts never affects program enrollment or care — check-in calls simply continue by phone. Patients can also opt out by telling their practice or emailing hello@allihealth.ai. Reply HELP for help.

6. Privacy

No mobile information, phone numbers, or text-message opt-in data will be shared with, sold to, or rented to third parties or affiliates for marketing or promotional purposes. See the Privacy Policy, Terms of Service, and SMS Messaging Policy.